Are you an existing Pardot customer and not sure who to contact for help? Check out your options below to find the help you need.
The Pardot Implementation team assists clients who have purchased a Pardot Quick Start package.
- If you have purchased a Quick Start package, please contact your Implementation Specialist for all questions.
- If you have not purchased a Quick Start package and have questions about purchasing one, please contact your Account Executive.
- If you have decided not to purchase a Quick Start package and need assistance, we have several resources that will help as you implement Pardot. First, we recommend that you review our Getting Started series and our Implementation Guide. You can also refer to our Knowledge Base and Training Courses for additional help.
Client Advocate Team
Once onboarded, our customers have access to a select team of Client Advocates who provide exclusive office hours, conduct strategy sessions, perform account audits, keep you up to date on new features, and generally make sure that you never feel alone during your time with Pardot.You can:
- Join our webinars & live drop-in Open Office Hour sessions
- Connect with other users on our Pardot Success Community
Do you have technical questions, an urgent issue, or is something not working properly? Reach out to our fast, friendly Support Team by clicking Customer Resources on the sidebar, then click I'm having a technical issue.From the the Knowledge Base you can:
- Submit a case. A member of Support will follow up with a response.
- Review your existing tickets to check status and updates.
Phone Support is included only with Ultimate editions, and is available as an add-on to Pro editions.
Our Pardot Partners specialize in providing our clients with onboarding packages, training, API development, account tune-ups, content development, and more. If you are looking for assistance in any of these areas (or any we haven't listed), feel free to review our list of Pardot Partners or contact our advocate team to find the best fit for your needs.
Training and Certification Team
Have a question regarding the Salesforce Certified Pardot Consultant or Salesforce Certified Pardot Specialist Exams? Email firstname.lastname@example.org.