Note: Pardot only integrates with lead queues. In Salesforce, queues may be associated with other objects in addition to the lead object, but the lead object is mandatory for prospect syncing and assignment.
Integrating Your Salesforce Queues
- Navigate to Administration > User Management > Users.
- In the Queues table, select + Create new queue.
- Select a queue from the dropdown menu. If you have recently created your queue and you don't see it in the dropdown menu, click the green "refresh" arrow to refresh your list.
- Repeat for each queue you want to integrate.
Assigning to Salesforce QueuesYou can assign prospects to Salesforce queues just as you would a user or a group. Assignment can be done automatically using automation rules, completion actions or manually via the prospect profile.
Prospects will remain assigned to the queue until they are reassigned in Salesforce. When prospects are assigned to a sales representative in Salesforce, the assignment will sync with Pardot to update lead ownership.