Adding Tracker Domains When Domain Management Is Not Enabled
- Work with your hosting company or IT department to create a CNAME record to use with Pardot. We recommend choosing a simple alias that gives visitors the best possible user experience. For example, if your domain is www.site.com, use www2.site.com.
- The CNAME record is used to point a subdomain to another hostname. Typically, CNAME records require definitions for alias, type, and points to. Enter your alias, set the type to CNAME and set it to point to go.pardot.com.
- Wait for your DNS to propagate (may take up to 24 hours)
- Log in to Pardot.
- Click the gear icon () in the top right of any page, then click Settings.
- Click Edit.
- Enter your alias in the tracker domain field (for example: http://www2.yoursite.com)
If this has been set up correctly and your DNS change has taken effect, entering the tracker domain URL into a browser should redirect to your homepage. That is an easy way to verify that it is working correctly.
Adding Tracker Domains When Domain Management Is Enabled
- In Pardot, navigate to Admin > Domain Management, scroll to Tracker Domains, then click + Add tracker domain.
- Follow the prompts.
- Work with your IT team or hosting provider to set up a CNAME record for your subdomain. Set it to point to go.pardot.com.
- Work with your IT team or hosting provider to add validation keys. You have two options for doing this:
- Copy the domain's validation key from the Tracker Domain table in Pardot. Then, work with your hosting provider to set up a TXT record with an empty host, or the at (@) symbol if empty host isn't allowed. Paste the domain's validation key into the TXT record.
- From the Tracker Domain table in Pardot, click Tools, then click Download Validation File, then add this file to the root of the parent domain. For example: if your tracker domain is www2.example.com and the validation file's name is pardot_1234.txt, place the file at http://example.com/pardot_1234.txt or http://www.example.com/pardot_1234.txt.
- Wait for your DNS to propagate (may take up to 24 hours).
- From the Tracker Domain table in Pardot, click the gear icon for your domain, then click Validate.
Once you have a valid domain, you can set it to primary by going through the gear icon and clicking Set as primary. Pardot sets the first validated domain as primary.Notes:
- Only one primary tracker domain can be designated per account, and it must be unique across all Pardot accounts.
- Primary tracker domains cannot be shared between Pardot accounts. If you have multiple instances of Pardot, you need to designate a different primary tracker domain for each account.
- If Pardot assets fail to load, follow the instructions in this article.