If you currently have a CRM connector activated on your account, you won't have the option to create a second CRM connector. You'll need to delete the existing CRM connector on your account first. Pardot does this to prevent data collision and syncing loops.
Why can't I create a CRM Connector?
If your account allows multiple prospects with the same email address, only the Salesforce CRM connector is available. All other CRM connectors have been deprecated and are unavailable. See End of Life Announcement - SugarCRM, NetSuite, Microsoft CRM Connectors for more details.
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