Pardot Knowledge Base

Account Questions

How do I upgrade?

You can upgrade your Pardot account at any time by contacting your Account Executive. See more about our available editions here.

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Pardot Training Resources

Find all the training you need — whether you’re just learning to use Pardot or you’re looking to delve deeper. We offer complimentary training on a wide range of marketing automation features, functionality, an...

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Technical Requirements

Pardot Supported Browsers Firefox Internet Explorer (IE 11 and newer)* Microsoft Edge Chrome Safari Outdated browser warning If you're receiving an outdated browser warning, you are using a...

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How does Pardot track activities?

Pardot tracks visitor and prospect activities on your website and on Pardot landing pages by setting cookies on their browsers. These cookies are set in order to remember preferences (like form field values) wh...

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Clearing Your Cookies and Cache

To clear your internet browser's cookies and cache, take the following steps for your appropriate browser: Internet Explorer 9, 10, 11 Tools (the gear icon) > Safety > Delete browsing history... To...

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Why do my traffic statistics in Pardot differ from my web analytics application?

Sometimes Pardot’s landing page report statistics show a higher number of unique views than other analytics tools, like Google Analytics. The most common reason for this discrepancy is a difference in how analy...

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Recycle Bin Overview

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How do I keep Pardot from logging me out while I'm using it?

If Pardot keeps logging you out while you're working in it, follow these steps to fix the issue. Step 1: Try using Pardot in a different browser Try using Pardot few different browsers. For example, if you no...

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System Email Overview

A log of all Pardot system email notifications can be found under Administration > System Emails. This module is only visible to Administrator users (more information on roles is available in What roles shou...

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System Email Reference

Note: System Emails are not Prospect Alerts, and cannot be changed in your notification preferences. The table below lists the actions that trigger Pardot system emails and who gets them. Action Who is No...

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