Pardot Knowledge Base

Account Questions

Why can't I log in?

There are a few reasons you may not be able to log in to your Pardot account. Explore the options below for help. I don't know the email I use to log in to Pardot! If you can't remember the email address ...

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Who should I contact?

Are you an existing Pardot customer and not sure who to contact for help? Check out your options below to find the help you need. Implementation Team The Pardot Implementation team assists clients who have p...

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How do I contact Pardot Support?

If you're having a technical issue that you need help with, reach out to our Support Team. This article covers your options for contacting us. If you cannot log in to your Pardot account, click here for more...

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Backup Policy

See Pardot Trust and Compliance Documentation for complete information about our policies.

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Data Security at Pardot

Keeping our clients' information safe is our top priority, so we take our security precautions seriously. This article lists links to pages and posts that provide more insight into our security measures. For mo...

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Database Limits and Overages FAQ

What is a database limit? A database limit is the maximum number of mailable prospects in your Pardot account database. All accounts start with a database limit of 10,000 prospects. You can add additional bl...

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Do I need a second Pardot account?

If you'd like to use Pardot with multiple companies, divisions, or brands, you might consider getting a second Pardot account. We've compiled the most important points to consider when deciding whether a second...

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How do I check my account usage and features?

If you have questions about your account usage or features, an admin can check your Pardot account settings to find out what's available in your account and where you stand on usage limits. Note: Clients with...

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Pardot Cookies Overview

Pardot sets first-party cookies for tracking purposes, and sets third-party cookies for redundancy. Using first-party and third-party cookies together is standard in the marketing automation industry. Pardot co...

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Pardot Icon Glossary

This article defines each icon used in Pardot. Actions Actions Assign Copy Delete Edit Groups Edit/Settings Hide Jump to Launch Email Client Mark as Reviewed Mark as Pri...

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