Pardot Knowledge Base

Account Questions

How do I upgrade?

You can upgrade your Pardot account at any time. Contact your Account Executive or send an email to pardotaccount@salesforce.com to connect with your account team. See more about our available editions here.

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Pardot Training Resources

Find all the training you need — whether you’re just learning to use Pardot or you’re looking to delve deeper. We offer complimentary training on a wide range of marketing automation features, functionality, an...

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Technical Requirements

Pardot Supported Browsers Firefox Internet Explorer (IE 11 and newer)* Microsoft Edge Chrome Safari * Pardot Classic will continue to be supported in IE 9 and 10, but future enhancements and fea...

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How does Pardot track activities?

Pardot tracks visitor and prospect activities on your website and on Pardot landing pages by setting cookies on their browsers. These cookies are set in order to remember preferences (like form field values) wh...

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Clearing Your Cookies and Cache

To clear your internet browser's cookies and cache, take the following steps for your appropriate browser: Internet Explorer 9, 10, 11 Tools (the gear icon) > Safety > Delete browsing history... To...

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Why do my traffic statistics in Pardot differ from my web analytics application?

When comparing the statistics under reports for landing pages with that of other analytic tools, like Google Analytics, you might notice that Pardot's unique views are a bit higher. One reason there might be a ...

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Recycle Bin Overview

In Pardot, when you delete information such as a prospect, campaign, or layout template, the information goes into your recycle bin instead of being deleted forever. This enables you to find the information if ...

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How do I keep Pardot from logging me out while I'm using it?

If Pardot keeps logging you out while you're working in it, follow these steps to fix the issue. Step 1: Try using Pardot in a different browser Try using Pardot few different browsers. For example, if you no...

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System Email Overview

A log of all Pardot system email notifications can be found under Administration > System Emails. This module is only visible to Administrator users (more information on roles is available in What roles shou...

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System Email Reference

Note: System Emails are not Prospect Alerts, and cannot be changed in your notification preferences. The table below lists the actions that trigger Pardot system emails and who gets them. Action Who is No...

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