Pardot Knowledge Base

Account Questions

Training Environment FAQ

Pardot Training Environments are complimentary to existing customers as a second account for testing and training. Although bulk email sending is disabled in test accounts, all other Pardot functionality is ava...

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Pardot Keyboard Shortcuts Reference

Pardot has several keyboard shortcuts you can use to navigate quickly and efficiently. Pressing SHIFT + ? at the same time will pull up a full list of available shortcuts. Available shortcuts: Shortcut Act...

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What does do not track mean for my website?

The "Do Not Track" initiative began in an effort to prevent third parties from gaining personal information across multiple websites without explicit consent. Browsers with "Do Not Track" enabled disallow activ...

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Idea Exchange Status Glossary

Our Product Development and Engineering teams are always working to make Pardot better, and we rely on client feedback to help us shape the product road map based on insights from our user base. On the Idea Exc...

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API Usage FAQ

Looking for our API Documentation? Visit developer.pardot.com In order for Pardot to send and receive data to and from Salesforce, Pardot must access the Salesforce API (application programming interface). Th...

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Advanced Topic: Using Tracking Code within JavaScript MVC Frameworks

Note: This is an advanced method of using Pardot tracking code that will require assistance from your developers to function properly. Some websites use JavaScript to dynamically change the state of a page bas...

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Configuring Pardot Max Tracking Cookie Duration

Pardot admins can adjust the duration of Pardot tracking cookies to anywhere between 180 and 3650 days. This article walks through how to configure your account's tracking cookie duration. See Pardot Cookies Ov...

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Why am I not receiving system emails?

Pardot sends all system emails -- like password resets, form notifications, and import success emails -- from this IP address and hostname: IP: 13.111.0.111 Hostname: email-system.mc.pardot.com If...

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Keeping Pardot Clean

This article covers strategies to clean and consolidate unused assets and inactive prospects within your Pardot account. When it's time to grow, we can help you upgrade your account. Contact your Account Exe...

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Can I empty the Recycle Bin?

When you delete an asset such as a prospect, campaign, or layout template, the asset goes into the Recycle Bin instead of being deleted forever†. The Recycle Bin cannot be emptied — this allows you to re...

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