Pardot Knowledge Base

Email Reputation & Deliverability

Database Hygiene FAQ

This article has moved to Salesforce Help & Training. Update your bookmarks.

Read Article

Exporting Unmailable Prospects

Unmailable Prospects are prospects who have opted out of email communication in Pardot, were imported as a "global opt out", were manually marked as “Do Not Mail”, or had a hard bounce (or 5 soft bounces) when ...

Read Article

Manually Opting Out Prospects

You can manually remove (opt-out/unsubscribe) a prospect from all list emails or automated emails (like drip marketing or automation-triggered emails) by clicking on a checkbox in their prospect record. This is...

Read Article

Sending Emails from More Than One Domain

Can I use Pardot to send emails from a domain like gmail.com or yahoo.com? No. With the way Gmail, Yahoo, and other email providers have set up their email security, only emails sent out on their infrastructur...

Read Article

Bounce Management Overview

This article has moved to Salesforce Help & Training. Update your bookmarks.

Read Article

Spam Complaints Overview

This article has moved to Salesforce Help & Training. Update your bookmarks.

Read Article

Viewing Bounce Reports

You can view your bounce report for list emails by doing the following: Navigate to Reports > Emails. Click on the name of the email whose report you are interested in viewing. Both the hard and soft...

Read Article

Sunsetting Unengaged Prospects

This article has moved to Salesforce Help & Training. Update your bookmarks.

Read Article

Setting up a Confirmed Opt-in Process

Confirmed opt-in (COI), also known as a double opt-in, is a way to verify that an opt-in request came from the owner of the email address. It also verifies that the address was not forged, mistyped, or otherw...

Read Article

Sender Score FAQ

What is Sender Score? Sender Score, a service of Return Path, grades the reputation of outgoing mail servers on a scale of 0 to 100. The higher the score, the more trustworthy the sender. Mail servers often ch...

Read Article