Pardot Knowledge Base

Email Troubleshooting

Do I need to remove opt-outs or hard bounces from my lists?

Pardot scrubs any hard bounces or opt-outs (unsubscribed prospects) from your mailings.† These prospects will still be on your various lists, but will not receive future emails from Pardot — everything...

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HTML and CSS Support by Email Client

Unfortunately each email client (Outlook 2007, Gmail, Yahoo!, etc.) offers a different level of support for HTML and CSS. This can make designing an email template that looks good cross-client a daunting task. ...

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Why does my email look bad in Outlook?

Some of the tips provided in this article assume that you have a working knowledge of HTML. Please remember that Pardot Support is unable to help troubleshoot custom code. You may have had some issues with yo...

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Why do I receive delivery status notifications?

Sometimes, a marketing or sales user may receive a "Delivery Status Notification" message indicating that an email failed to reach its intended recipient. In email parlance this is known as a bounce, and 99% of...

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Why did a test email to myself result in a hard bounce?

When you send a test list email using company email addresses as the sender and recipient, it could result in a hard bounce or non-delivery error. These types of errors can cause panic about an email deliverabi...

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Why is my email sending disabled?

There are several reasons your Pardot account's email sending may be disabled. This article discusses the most common reasons email sending is disabled, and how to fix them. You're using a training account Li...

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Multiple Users Editing Emails and Templates

If your organization has several users who edit emails or email templates, you may occasionally receive a message that another user already has the item open for editing. This article will walk you through why ...

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Valid Email Address Overview

We comply with the RFC’s 2822 standard for email address verification. Therefore, we don't allow email addresses that have unicode characters in form fields, prospects, and users. This means that addresses with...

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Email Overview

Create, customize, and send emails using Pardot's Email Flow. Integrate Pardot emails into your marketing campaigns to supplement your lead nurturing efforts and provide your prospects with the content they nee...

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Email Troubleshooting and FAQ

Can a prospect receive the same email twice? Good question! The answer is a bit more complicated than 'yes' or 'no,' but never fear! We have a resource detailing exactly when a prospect can and cannot receiv...

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