Pardot Knowledge Base

Engagement Studio

Engagement Studio Trigger, Action, and Rule Reference

This article defines the triggers, actions, and rules available for use in Engagement Programs. Triggers Triggers listen for prospect actions, and let you to define paths based on those prospect actions. ...

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Creating Engagement Programs

This article covers the basics of creating new Engagement Programs. Before you begin There are two items that you need to have ready before creating a new Engagement Program: The logic and content dr...

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Engagement Studio Overview

This article provides an overview of Engagement Studio and links to all of our related help articles. Engagement Studio is Pardot's next-generation lead nurturing product and the true intelligence engi...

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Testing Engagement Programs

Engagement Studio provides an interactive testing experience that takes you through your program steps, lets you preview emails, and helps you ensure that your program works as intended. We highly recommend ...

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Engagement Program FAQ

We've compiled answers to our most frequently-asked Engagement Program questions here. How long does it take my Engagement Program to start sending emails after I unpause it? Once you unpause an Engage...

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Using Suppression Lists with Engagement Programs

Occasionally, you may have a prospect end up on several different lists that you use for your Engagement Programs. You'll want to make sure the prospect receives only the most relevant information, so you need ...

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Editing Engagement Programs

This article covers how to edit Engagement Programs after they've started. How do I edit a program? To edit an Engagement Program: Navigate to the program and click Pause. Click the Build tab. ...

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Why did I get a Monthly Inactive Automations Report email?

Why did I receive this email? If your account has an Engagement Program, Drip Program, Dynamic List or Automation Rule with no activity in the past 30 days, Pardot sends a Monthly Inactive Automations Repo...

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Engagement Program Reporting

Once you've started an Engagement Program, you can view program metrics on the Report tab. This article covers the data available in tooltips and step Report Cards. Reporting Basics To access an Engagemen...

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Multiple Users Editing Engagement Programs

If your organization has several users who edit Engagement Programs, you may occasionally discover that another user already has the program open for editing. This article will walk you through why this happens...

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