Pardot Knowledge Base

Who should I contact?

Last Updated: Jun 02, 2016 | Print this Article
 
Are you an existing Pardot customer and not sure who to contact for help? Check out your options below to find the help you need.

Implementation Team

The Pardot Implementation team assists clients who have purchased a Pardot Quick Start package
  • If you have purchased a Quick Start package, please contact your Implementation Specialist for all questions.
  • If you have not purchased a Quick Start package and have questions about purchasing one, please contact your Account Executive.
  • If you have decided not to purchase a Quick Start package and need assistance, we have several resources that will help as you implement Pardot. First, we recommend that you review our Getting Started series and our Implementation Guide. You can also refer to our Knowledge Base and Training Courses for additional help.

Client Advocate Team

Once onboarded, our customers have access to a select team of Client Advocates who provide exclusive office hours, conduct strategy sessions, perform account audits, keep you up to date on new features, and generally make sure that you never feel alone during your time with Pardot. Contact our advocate team at PardotClientAdvocate@salesforce.com

You can also:

Support Team

Do you have technical questions, an urgent issue, or is something not working properly? Reach out to our fast, friendly Support Team by clicking Customer Resources on the sidebar, then click I'm having a technical issue. From the the Knowledge Base you can: If you can't log in to your account, see this article for help. Note: Chat Support is included with Pro and Ultimate editions and is accessible via the Help Drawer. 

Phone Support is only included with Ultimate editions and is available as an add-on to Pro editions. Interested in upgrading? Contact Pardot's Client Advocates.

Pardot Partners

Our Pardot Partners specialize in providing our clients with onboarding packages, training, API development, account tune-ups, content development, and more. If you are looking for assistance in any of these areas (or any we haven't listed), feel free to review our list of Pardot Partners or contact our advocate team to find the best fit for your needs.

Training and Certification Team

Have a question regarding the Salesforce Certified Pardot Consultant or Salesforce Certified Pardot Specialist Exams? Email pardotcertification@salesforce.com.

Access exam preparation materials: 
Pardot Specialist Exam: http://www.pardot.com/user-certification/
Pardot Consultant Exam: http://www.pardot.com/consultant-certification/


Need more? Start a conversation with other Pardot users in our Success Community