Pardot Knowledge Base

Viewing Bounce Reports

Last Updated: Nov 29, 2017 | Print this Article
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You can view your bounce report for list emails by doing the following:
  1. Navigate to Reports > Emails.
  2. Click on the name of the email whose report you are interested in viewing.
  3. Both the hard and soft bounce counts will be displayed.
  4. Clicking on either hyperlinked number will display a list of the prospects who made up the bounces.

You can also view a list of all prospects who have either been tagged as hard bounce or unsubscribed.
  1. Navigate to Prospects.
  2. Change the View to Unmailable Prospects.
  3. The resulting table is a superset of prospects who have hard bounced, opted-out of emails, were imported as "global opt out" or have been manually marked "Do Not Mail".
  4. Clicking on Tools > CSV export will allow you to export this list as a file.
Note: Unsubscribed prospects could have opted-out of your email communications, been imported as "global opt out" or have been manually marked "Do Not Email".

Our "What is the difference between 'Do Not Email' and 'Prospect Opted Out'?" article breaks down when the Pardot "Do Not Email" field is marked vs. when the "Prospect Opted-Out" field is marked in Pardot for an unmailable prospect.

Need more? Start a conversation with other Pardot users in the Trailblazer Community