Pardot Knowledge Base

Why is my form missing fields?

Last Updated: May 19, 2016 | Print this Article
 

You've set up your form to contain multiple fields — but when you go to view the form live, some of your form fields are missing. What happened?

By default, Pardot forms only show prospects fields they have not yet completed — if your form contains First Name, Last Name, and Email, but the prospect has already completed forms asking for their First and Last Name, only Email will be displayed. (Pardot requires Email on every form, regardless of how many times the prospect has completed this field.)

If you have completed any form previously, the fields completed on earlier forms will not be displayed on the next form you view unless you select Always display even if previously completed when creating the form field. See this helpful article on form fields for more information.

Troubleshooting

To see what your form will look like to an uncookied prospect, take one of the following steps:
  • Clear your cookies and refresh the page
  • View the form or landing page in a private browsing session or incognito window

Need more? Start a conversation with other Pardot users in our Success Community