Pardot Knowledge Base

How is the URL for a Prospect's Company field determined?

Last Updated: Aug 22, 2016 | Print this Article
 

The Company field in a prospect record is hyperlinked so that you can click on it to find out more about the business. When a prospect fills out the Website form field, Pardot will use that to determine the Company URL. When the Website field data is not collected, we use the prospect's email address domain (must not be a free email provider) to determine the company's website.

This table explains how Pardot determines a company URL in various scenarios:
Website Field Company Field Empty Company Field Complete
Empty Company field displays URL based on domain of the Email Address field. Company field displays the Company field value and links to URL based on domain of the Email Address field.
Complete Company field displays Website value. Company field displays Company field value and links to the URL specified in the Website field.

For example, if you are not collecting Website field data on your forms, and your client fills in joe@salesforce.com, the link would point to www.salesforce.com.

If you asked for Website address on your form and the prospect's email were joe@salesforce.com but he listed his website as www.pardot.com, the company link would point to www.pardot.com.

Notes

  • When Pardot displays a URL in a prospect's Company field, the URL is for display only. Unless the Company field is populated by a prospect's form completion, a sync with CRM data, or manually by a Pardot user, automation rules or dynamic list criteria based on Company will interpret the Company field as Prospect Default Field / is empty.
  • Company field is required for Pardot to sync with leads in Salesforce. If the field is empty in Pardot, the company field value in the lead will be synced as [[Unknown]].

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