If you're having a technical issue that you need help with, reach out to our Support Team. This article covers your options for contacting us.
Contacting SupportThere are a few different options for contacting the Support Team, depending on your Pardot Edition:
If you'd like to learn more about upgrading your support options, contact email@example.com.
All clients can contact the Support Team from the Knowledge Base by clicking the Customer Resources link in the sidebar, and then clicking I'm having a technical issue -- from here you can also see, update, close or reopen your existing requests.
ChatClients with Pro and Ultimate editions can use in-app chat to contact support. Click here for help.
Return-call Phone Support
Clients with Ultimate edition can get return-call phone support. Open a case from the Support Portal, give us the details of your issue, and let us know you need a call. We'll find the right expert to help with your issue.
Hours of OperationOur support team is available 24 hours a day, Monday through Friday (ending Friday at 8pm EST). We're available through the My Support Center link, and clients with chat support can log into Pardot and chat directly with a member of the support team.
Having Trouble Contacting Us?Only current Pardot customers are able to log into the help portal. If you are not currently a Pardot customer, you should be! Contact our Sales team to learn more about Pardot (click "Contact Sales" here). Pardot customers are able to access the help portal via Single Sign On if they are currently logged into Pardot.
- If you are not logged into Pardot and you click the I'm having a technical issue link, you will be directed to the Pardot login page. Enter your Pardot username and password, and you'll be redirected to the help portal.
- If you are a Pardot customer, but do not have a Pardot-specific login (for example, you access Pardot through Single Sign On with Salesforce), simply log into Salesforce and navigate to a Pardot page before accessing the help portal.
- If you are a new Pardot customer and don't yet have your login, talk to your Pardot Administrator or your Implementation contact.
Not receiving case replies via email?If you're not receiving case replies from Pardot Support via email, you may need to have your IT team whitelist the email addresses and IPs we use to send them:
- 220.127.116.11 - 128