Pardot Knowledge Base

Pardot Onboarding Resources

Last Updated: Oct 19, 2017 | Print this Article

Welcome to Pardot! We're really excited you're here. This onboarding information will help you get up to speed and become a Pardot expert in no time. So take your time, browse through these resources, and get to know Pardot.

Getting to know Marketing Automation

Knowledge Base

Check out our Knowledge Base — it's the place to go for all of your product-related questions! Search the guide for how-to articles, new features, best practices, and the Pardot Blog.

Pardot 101

Check out these great articles in our Knowledge Base:
  • Pardot 101: The Basics: Where the index meets the dictionary, this article provides a snapshot of Pardot terminology.
  • The Order of Things: Details the order of how items should be created.
  • Getting Started: Guides new customers through the key steps that have proven essential to successful rollouts.

Live and Recorded Training

Live and pre-recorded training sessions cover everything from product related information to current marketing topics and trends.

Implementation Specialist

If you've purchased an implementation package with our internal team or a trusted partner, reach out to your Implementation Specialist for all questions. Not sure who that is? Contact your Account Executive for help.

Success Specialists

Reach out to the Pardot Success Specialists if you have feedback or general questions related to Pardot, strategy, and best practices.


For urgent issues or technical questions, contact the Pardot Support Team via the Knowledge Base. They are friendly, whip-smart, and usually respond within a few hours of inquiry.

Trailblazer Community

Join our Trailblazer Community by posting questions and engaging with the Pardot team and other power users. Learn the strategies of leading marketers and unearth everything from best practice to how-to questions.


Check out and upvote the most popular feature requests, and contribute your own ideas to our product roadmap by posting them in our Success Community IdeaExchange.

Need more? Start a conversation with other Pardot users in the Trailblazer Community