Pardot Knowledge Base

Removing the Pardot Salesforce Connector

Last Updated: Jan 19, 2017 | Print this Article
 

This article walks you through removing the Salesforce CRM connector from Pardot, and uninstalling the Pardot AppExchange package from your Salesforce org. These instructions are for a Pardot admin and a Salesforce admin.

Step 1: Removing the Salesforce Connector in Pardot (Pardot Admin)

  1. In Pardot, navigate to Admin > Connectors.
  2. Click the gear icon () next to the Salesforce connector, then click Unverify.
  3. Once the connector is unverified, click the gear icon () next to the Salesforce connector again, then click Delete.

These steps stop Pardot from syncing to Salesforce, and removes the connector from Pardot.

Step 2: Uninstalling the Pardot AppExchange Package (Salesforce Admin)

Before you uninstall the Pardot AppExchange package from your Salesforce org, back up any Pardot-related Salesforce data you want to keep. Once the data is deleted, there is no way to recover it.

After the connector has been deleted from Pardot, have a Salesforce admin uninstall the Pardot AppExchange package. For help with this, see Salesforce's article Uninstalling a Package.


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