Pardot Knowledge Base

Salesforce Troubleshooting

Why won't my field sync?

Field type mismatch In most cases, in order for values to be passed back and forth between your CRM and Pardot, the field types for each respective system must match. For example, if you have a dropdown pick...

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Why does my CRM report not match my Pardot Report?

There are a few reasons why your CRM report may not align exactly with your Pardot lists and reports. We've compiled the most common reasons here. Records don't exist in both systems There are a few reaso...

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Changing the Salesforce Connector User

At some point, you may need to change you Salesforce connector user. This article explains how to change your Salesforce connector user. Note: Before you begin, you must make sure the new connector user has t...

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Removing the Pardot Salesforce Connector

This article walks you through removing the Salesforce CRM connector from Pardot, and uninstalling the Pardot AppExchange package from your Salesforce org. These instructions are for a Pardot admin and a Salesf...

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